Telehealth Services – NJF Wellness

Accessing Telehealth Services

NJF Practitioners are available to see clients via Physitrack or telephone.

What is
Telehealth ?

Telehealth is a convenient way of
accessing health services online via video or telephone. Telehealth
enables you to receive services in the comfort of your own home. This is particularly important if you are confined to your home, unwell or unable to travel.

Can Anyone
Access Telehealth

To see a practitioner you need a
clinical need for the service and a GP referral. Reach out to the team to find out more.

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What equipment
do I need for

You can use any mobile device or desktop with audio and video

What about
privacy and

Strict data security measures are
applied and the same requirements apply for face-to-face and telehealth consultations.

What if I don’t have access to a camera and internet?

If you don’t have access to a camera
or internet you may be suitable for
telephone consults.

Is telehealth as
effective as face to face sessions?

Research has indicated that telehealth services can be just as effective as face-to-face consultations.

How do I make
an appointment?

Simply click on the link below and a friendly team member will give you a call to take you through the process.

Is there anything else I
should know?

Yes, telehealth is a great option for people to use however there are a few basic rules to follow:

Make sure you are in a private space.

Turn any other device (such as tv or radio) off.

Try to make sure your face is well-lit.

Ensure you won’t be
disturbed by other household members, including children and pets.

Be aware of your  surroundings. If you don’t want the psych to see your kitchen, don’t have your consult in that room.

If you are concerned about others overhearing you, use headphones and discuss this with your treating psychologist.

Below are the basic steps to get started :

  1. Download PhysiApp from the App Store or
    Google Play (for free) or go to on your computer.
  2. You will receive a program access code via email or SMS
  3. Enter your access code in PhysiApp to
    get started.


If you are using FaceTime your psychologist or Exercise Physiologist will call you via Facetime. Simply accept the call.

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